Case Studies

Case Study: Transform time-to-market capability, manufacturing operations and the supply chain to fuel significant enterprise growth

Challenge:Fuel 5x revenue growth over 3-year period by transforming the “make-to-market” value chain. Accelerate new product speed-to-market Improve production capacity utilization Reduce processing lead time Eliminate batch release backlog Approach:“Transform to...
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Case Study: Achieving the top industry provider ranking by achieving and sustaining performance excellence in sales and service delivery

ChallengeIntroduce the principles and practices of Operational Excellence to ascend from 24th (out of the top 25) to become the #1 externally rated provider in market Improve customer satisfaction (CSAT) Grow margins through cost-to-serve reduction Improve service...
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Case Study: Establishing customer-centric sales and service model to increase customer satisfaction and conversation rates, uplifting run-rate revenue

Challenge“Transform store performance to deliver incremental $250m of annual run-rate revenue” Research indicated 1 out of 7 customers dissatisfied with experience (of which 40 to 80% do not intend to return) 75% of consumers entering the store receive no help Value...
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